Why Choose Us?
The Vegas Electric Value Proposition
Vegas Electric has been delivering quality energy solutions in the Bay Islands since 1987. We pride ourselves on our extensive experience, reputation, long-standing customer relationships, and commitment to quality. These are the qualities we believe set us apart.
We Provide Solutions for Unique Needs
Wide range of customers with unique requirements. Our customer base includes full-time residential properties, luxury vacation homes, commercial businesses, and high-capacity resorts. The requirements of our customers are highly variable and we design custom solutions to meet their specific needs.
Equipment and design to withstand harsh environments. The island's operating environment has unique challenges: extreme weather, corrosive salt air and ground water, geographical isolation, complicated logistics, and voltage fluctuations. With over 30 years of installing and repairing equipment, we have learned which materials will withstand the harsh conditions, and how to get them here.
History and experience to know what works. Since 1987 we have installed energy solutions to much of Roatan’s residential and commercial landscape. We have over 30 years in business and hundreds of successful projects. While no two projects are alike they all have one thing in common: the requirement of specialized local knowledge and complex, innovative solutions.
Design solutions that will last. We are committed to delivering solutions that not only meet our customer’s immediate needs but also yield them long-term returns on their investment. We make sound recommendations, not unsubstantiated claims. A quality energy solution is a significant investment and we value trust, reputation, and long-term relationships over a quick sale.
We Maintain High Quality Standards
US Electrical and Safety Code Compliant. Vegas Electric has set the bar for good work practices and quality control. We guarantee that our installations meet or exceed the requirements of the US National Electrical Code (NEC). We voluntarily self-regulate to the highest possible standards, to guarantee quality solutions for our customers and a safe work environment for our people.
We invest in our people. We train our electricians to U.S standards, provide them quality tools and equipment, and ensure they are compliant with NEC installation and OSHA safety standards. Our senior engineers attend annual certification training, industry conventions, and tradeshows to maintain awareness of best practices and emerging technologies.
We stay informed of international standards and best practices. We hold memberships in multiple global industry associations and actively maintain awareness of international standards, best practices, and emerging technologies.
Project Coordination. We utilize project management best practices to avoid common sources of customer dissatisfaction, such as poor communication, project delays and unexpected additional costs. Our dedicated project coordinator provides the customer a work plan and timeline at project initiation, monitors each stage of the project, continually communicates with the customer, and provides training and documentation once the system is commissioned.
Continuous Improvement We have considerable experience and expertise. We also understand there are always opportunities to improve. We actively engage with customers to collect feedback and value their opinions and suggestions.
We Partner with Leading Manufacturers
Proven Track Record. We have been working with our manufacturing partners for over 20 years and they have been in business for decades. They understand we are in a high heat marine environment and ensure our designs include equipment that will operate well under these conditions. They have a proven track record of success in the field with a low incident of equipment failure, they honor and deliver on their 10 year+ warranties, and have a proven track record of business health and stability.
Best in Class. Our manufacturing partners are specialists with a narrow focus. They design and engineer best-in-class equipment for a specific function and stick with it. They have well-funded research and development departments. They continually rank in the top 5 of their sector.
Engineering Technical Support. We have long standing relationships with the engineering and support teams of our equipment partners. They review designs, provide input on new equipment options, and are on-call for real-time technical support during installation and setup.
Certified Installers. We are the manufacturer representative and certified equipment installer. We participate in ongoing training and knowledge-sharing webinars to stay current on new equipment offerings, technical settings and installation best practices.
We guarantee Our Equipment and Our Work
Manufacturer Warranty. Vegas Electric provides warranty service, for all installed equipment and materials, throughout the duration of the manufacturer warranty period. We register all installed equipment with the manufacturer and process all warranty claims. We cover all international shipping and customs fees. Should equipment malfunction or fail, we ensure that our customers do not have any hassle nor incur any cost during warranty repair or replacement.
Workmanship Warranty. Vegas Electric warranties all labor performed and material installed not covered by the manufacturer warranty for a period of 1 year. Workmanship warranties may be extended through participation in the annual maintenance program.
Continuity of service is our priority. In the event of equipment malfunction or failure while under warranty, and if the malfunction or failure affects your continuity of electrical service, we will make every effort to install temporary equipment to keep your system up and running until the new or repaired parts arrive back on the island.
Customer Service Commitment. During the warranty period, Vegas Electric technicians will respond to service requests within 2 hours during normal working hours (Monday-Friday 7:30 am – 5:00 pm). Based on the urgency of the request, technicians will arrive on-site within 24 to 48 hours.
We offer Maintenance Agreements
Maintenance Programs*. Every manufacturer has a suggested maintenance program for their equipment. The US National Electrical Code (NEC) also prescribes maintenance schedules. Following these guidelines, Vegas Electric developed system maintenance programs to ensure our installed equipment continues to perform optimally, despite the harsh marine conditions.
First Year Free. Following system commissioning, we provide the first year of service and maintenance at no cost. Our customers can then choose to continue the maintenance program for a nominal annual fee. Additionally, the Maintenance Agreement will extend the terms of the Vegas Electric Workmanship Warranty.
Annual Maintenance Agreements. Under these agreements, our engineers will conduct onsite preventative maintenance 2 or 3 times a year to replace consumables as prescribed by the manufacturer and perform all suggested equipment testing procedures. A post maintenance report with photos is provided to the customer after each site visit.
Customer Service Commitment. For customers participating in the annual maintenance program, Vegas Electric technicians will respond to service requests within 2 hours during normal working hours (Monday-Friday 7:30 am – 5:00 pm). Based on the urgency of the request, technicians will arrive on-site within 24 to 48 hours.
*NOTE: We offer maintenance agreements only on Vegas Electric systems. We do not service nor maintain systems installed by other contractors.
We have 30+ Years of Experience
Our history and experience makes us uniquely qualified. Since 1987 we have installed energy solutions to much of Roatan’s residential and commercial landscape. We have over 30 years in business and hundreds of successful projects. We have done it all. From wiring an outlet to installing a commercial solar system and everything in between.
We know our customers. We have long-standing customer relationships and have consistently nourished them over the years. We retain many years of knowledge about them and their systems. We treat their emergencies as a priority and in doing so have earned their trust.
We have solid relationships and an extensive network. This is a kind of currency in the Bay Islands. It enables us to resolve things quickly and effectively. We are proud of our extensive experience, our reputation, our long-standing customer relationships, our retention of key employees, and our expertise. They have been hard-earned and have stood the test of time.
We will be here tomorrow. We know there is competition and we welcome it because it makes us better. Starting a business is the easy part, staying in business is much harder. We faced many challenges over the years and used those learnings to continually refine and evolve our service offering. We have stood the test of time and our long-standing customer relationships are a testament to our consistency. When you invest in a system with Vegas Electric you can feel secure that we will still be here tomorrow.